Drive growth. Fuel innovation. Shape the future of Nova Scotia.
Invest Nova Scotia empowers businesses of all sizes to leverage our province’s natural advantages and deliver world-class solutions for Canada and global markets. Through our focus on three key areas of economic growth: start-up and venture capital, scale-up and export, and investment attraction, we’re helping Nova Scotia become an economic success story. Together, we turn local potential into lasting prosperity.
As a provincial crown corporation reporting to the Department of Growth and Development, our team is as innovative and energetic as the clients we serve. We are a client and people-centric organization, and we care deeply about the work we do, guided by our values and our passion to help the companies we work with grow and succeed.
Job Opportunity: IT Support Specialist (Permanent)
Reporting to the Senior Manager, IT Services, the IT Support Specialist plays a key role in delivering and improving IT services across the organization. The role provides direct support to staff by managing and resolving IT tickets, while also addressing more complex issues, maintaining systems, and contributing to continuous improvement initiatives.
What You’ll Do
In this role, you’ll be the first point of contact for IT support, managing service requests, resolving or escalating issues, and keeping users informed while maintaining accurate ticket and asset records. You’ll support employees and incubation clients, assist with onboarding, and help maintain our IT infrastructure across security, telephony, on‑premises systems, and cloud platforms. You’ll administer and troubleshoot Microsoft 365, SharePoint, Entra, Active Directory, and related device and security management technologies, while supporting equipment setup, mobility plans, endpoint management, and system health. You’ll contribute to technology upgrades, testing, training, governance, and change management activities, helping the organization adopt new features and improve service quality. You’ll also assist with office moves, equipment disposal, after‑hours maintenance when required, and collaborate with business units, vendors, and project teams to ensure technology solutions meet evolving organizational needs.
What We’re Looking For
The successful candidate will hold a bachelor’s degree in information technology or computer science and have four (4) years of experience working in a corporate service desk environment.
You also bring:
- Experience with platform and network configurations, including Microsoft, PowerShell, Windows, MacOS, iOS, Azure, Active Directory, Salesforce, Drupal, Windows Server, Hyper‑V, and cloud‑based VMs and applications
- Strong knowledge of firewalls, switches, and mail delivery gateways
- Familiarity with ITIL service management practices
- Strong written and verbal communication skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences
- Strong analytical and problem-solving skills, including troubleshooting complex issues and identifying practical solutions
- Ability to manage competing priorities in a fast-paced environment with strong attention to detail and organization
- Professional, patient, and composed under pressure, with a customer-focused mindset
- Strong interpersonal skills, with the ability to work independently, collaborate with others, and follow through on tasks and tickets
- Commitment to continuous learning and staying current with evolving technologies
What We Offer
We offer a people-focused rewards package designed to support your wellbeing and work/life balance. Our defined benefit pension plan, robust Blue Cross health and dental coverage, and Employee and Family Assistance Program (EFAP) provide comprehensive support for you and your family. You’ll also have access to professional development opportunities, mentorship, and the chance to work with innovative, emerging companies in Nova Scotia. All to help you build a fulfilling career while maintaining a balanced life.
Explore more: investnovascotia.ca
We Value Diversity
Invest Nova Scotia is committed to embracing diversity and fostering a workplace that reflects the communities we serve. We welcome applications from Black and African Nova Scotians, Indigenous Peoples, racialized individuals, members of the 2SLGBTQIA+ community, immigrants, veterans, persons living with disabilities, and women. If you identify as part of one of these groups, we encourage you to self-identify in your cover letter or resume.
If you require accommodation at any point during the hiring process, please let us know.
This role is based in Halifax, Nova Scotia.
Closing Date: May 17, 2026
Competition #: 26-INS-06
Classification: This is a bargaining unit position with an Invest Nova Scotia INS 5 rate of pay: $65,406-$79,507 based on the March 31, 2024, collective agreement rates. Preference will be given to qualified Invest Nova Scotia NSGEU bargaining unit candidates.
Please send your resume and cover letter as a single PDF via e-mail to careers@investnovascotia.ca, including the competition number in the subject line. In your cover letter, be sure to explain how your experience and skills align with this role.
We thank all applicants for their interest. Only those selected for an interview will be contacted. Final candidates will undergo pre-employment screening as part of the hiring process.